Tenn is a mobile banking app that provides free banking services to everyone in Nigeria. Tenn is licensed and regulated by the CBN with deposits insured by the NDIC.

You can register an account via the Android app using your phone number. Once you complete the registration process, you will get a basic account to see all banking functions available on Tenn.

You can upgrade your KYC levels by verifying your BVN and a government issued ID. Once you complete the verification process, you can make deposits and withdraws from your Tenn bank account.

Tenn is currently only available on Android devices.

You can reach us at [email protected] to submit comments, questions, or complaints.

The phone number used to register the Tenn account can not be changed. If the number you entered is incorrect, please register another account with the correct phone number.

Yes, you may update your personal information that is not verified by any of your IDs. Information such as name, phone number, address etc. can not be updated once it is verified

This is a test account that does not require the verification of any personal information.

Level 1 account verifies the customer's BVN and matches the name and phone number on the account. The user is issued a NUBAN account and have access to banking function with specified limits

Level 2 account verifies the customer's ID. Accepted ID includes NIN, Voter's Card, and International passport. Level 2 accounts have higher limit than level 1 accounts.

Level 3 account verifies the customer's address and their face ID. Level 3 account has no limit on account balance.

Normally it should take less than 30 minutes for the balance to be shown. If it takes longer than that, please contact customer support.

Yes, you will be refunded if the transaction does not complete.

Tenn supports all banks available in Nigeria

Unfortunately you can not undo a transaction once its status is finalized. Please be very careful when handling your account

TBD (Once paystack fee is set, we will set our Fee structure accordingly)

For transaction limits, please refer to details regarding KYC levels

Your security is our number one priority.

Our platform utilizes advanced technology and protocals to protect your data. Tenn never shares your information with third parties unless it is required by regulators.

If you do not remember your Password/PIN, log into the app, select 'forgot Password/PIN' and complete the 2-factor authentication process to verify your ownership of the account. Once the verification is completed, you will be prompted to change your Password/PIN.

To benefit from the best user experience we encourage you to always update your app to the latest available version. To update, search for "Tenn" in the Google Play Store then click “Update”.

If this doesn't work, try uninstalling then reinstalling the app.